Physical Therapy Software – Increasing Net Revenue Per Patient

With 35 personnel and ten bodily remedy clinics all through imperative Missouri, Peak Performance Physical Therapy had to find a way to solve its mounting IT demanding situations to avoid administrative and clinical troubles. The group’s present affected person care tracking and billing methods were simply now not efficient for the fee at which the clinics had been establishing, and Peak Performance determined to take control of clinical documentation and compensation. By the usage of a remedy software device, the group becomes able to boom the accuracy and nice of its clinical documentation, at the same time as improving productivity and optimizing compensation schedules.

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Peak Performance now reports a 35 percent boom in internet revenue consistent with affected person visit – contributing immediately to the group’s income and ability to extend into new regions. For years, all areas of Peak Performance’s documentation method – which include administrative and medical features – had been carried out manually, and it turned into starting to reveal. This old procedure changed into having an impact on no longer only workflow efficiencies, however also on bottom line effects. On the administrative aspect, Peak Performance changed into constantly prone to losing cash due to the fact the organization often unknowingly scheduled visits that were not authorized by the payor. If an affected person turned into legal for 8 physical remedy appointments, however, ended up a meeting for ten visits, the organization changed into now not reimbursed by the payor and needed to incur the expense of the additional visits.

In their each day time table, therapists would put off the handling of administrative capabilities such as charting medical notes to the stop of the day, however with a stack of patient charts piled up, the best of the scientific notes necessarily dropped. “It just wasn’t a green machine because the postpone from remedy to charting would occasionally lead to not simplest bad documentation inside the patient charts, but also wrong and incomplete software of billing codes,” stated Phil Threatt, Administrator of Peak Performance Physical Therapy. From an accounts receivable viewpoint, it changed into clean that the repayment system became ineffective and simply no longer up to payor standards. Claims had been often reimbursed at a decrease charge and had been every so often rejected altogether. “Physical remedy practices continually need to locate methods to end up greater green and receive payments faster at the same time as offering wonderful patient care,” stated Threatt. “Care and reimbursement are always intertwined and also you can’t separate the two. We wished an outpatient information gadget that would deliver the 2 factors collectively in a cohesive, fluid process.”

The Solution After a protracted evaluation method wherein a couple of outpatient information structures had been evaluated, Peak Performance decided on a software program designed as a whole solution for rehabilitation clinics and manages the whole thing from scheduling, registration, control reporting. “We selected the gadget due to the fact it is built for bodily therapists, by way of physical therapists,” stated Threatt. “The agency is aware our market, demanding situations and nuances. This was a fresh change from the opposite software agencies who try to be all things to all of us and sell the equal exercise control device to a bodily therapist that was just offered to a pediatrician or OB/GYN. “We wished a specialized solution.” Upon implementation, the gadget at once solved Peak Performance’s scheduling challenges as it automatic the front table approaches via assignment activates and smart drop-down menus. The organization’s administrative workforce did not have to fear about scheduling unauthorized visits, due to the fact the machine actively notifies the consumer if a patient has met his/her allocated visits.

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Their physical therapy software merges patient care and administrative components with the aid of presenting a far wanted shape in the manner Peak Performance therapists enter medical notes. The group’s medical notes are laid out against each quick-time period (2-4 weeks) and lengthy-term (four-eight weeks) goals. When therapists create each day S.O.A.P. (Subjective, Objective, Assessment, Plan) notes for his or her patients, the system prompts therapists via every step of the technique. Therapists can then instantly music the progress of each affected person, in an effort to justify directly to the payor, the charge at which each affected person is reaching remedy desires. Because of the inherent flexibility of the system, Peak Performance’s therapists have been capable of customizing the usage of the software to their very own documentation needs and past revel in with similar information system tools.

“The guide group assigned to us by using the business enterprise has been very receptive to implementing our suggestions,” said Threatt. “The company usually gives enhancements and delivered functionality to the system to make it more useful to our specific desires.” The wireless, point-of-care device has enabled Peak Performance to increase revenue by using strengthening its capability to capture and manipulate extra complete and accurate medical documentation. The institution now reports a 35 percentage boom in net sales consistent with the visit with the aid of limiting the medical mistakes associated with terrible handwriting, remedy omissions, and unclean notes. “The therapy software program affords us with a sensible way to music the number of affected person visits, referrals and remedy histories,” stated Threatt. “And, due to the fact scheduling, registration and reporting can be accessed from multiple computers and facilities thru a comfy connection, this answer just made more sense than aggressive services based totally at an on-website server.” Today, the institution also makes use of the machine as a self-evaluation device.

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At any given point, Peak Performance administrators can use the bodily therapy reporting features to assess therapist and administrative staff efficiency, which can be a useful tool when looking to coordinate the workflow of personnel throughout ten locations. “The software makes the elements of the job that therapists like least – documentation and administrative tactics – simpler,” added Threatt. “With all the computerized functionality, our therapists had been capable of spending less time on administrative techniques and more time on what they do exceptional… Affected person care.”

Lee Hogan

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